So, my birthday was on a Tuesday, (3/4) and we had a small celebration at home with just my little family. On Sunday though, I had a gathering at BJ’s Restaurant and Brewery, with about 12 of us. It was a lot of fun, good food, good convo’s and GREAT friends.
It went really well, until I got a text from my credit card company stating there was a pending charge of $300.31. Um, say WHAT?
The groups total bill was $352.28. OF that, $51.97 was the server’s tip. It was already assessed at 18%, so that left a food/beverage bill of $300.31. The thing was, the only charge that was to be put on the card was MY family’s dinner, and my portion of tax and tip, everyone else paid cash.
When the server came to take care of the bill, she asked, “Cash first then the balance goes on the card, right?” I said Yes, thinking that was the obvious way to do the transaction.
She came back with the Merchant receipt, I signed it, then I asked for my copy of the paid receipt. The server said, “Oh sure, no problem,” and came back with a copy of the receipt.
It wasn’t until the hours of the morning, as I was helping my daughter get her papers together for a court appointment she had, when I got the ding from a notification alerting me of a pending charge on my credit card.
I became INFURIATED, irate, livid! My poor daughter was like, “Mom, focus, we gotta take care of this, there’s nothing you can do right now about your situation, you can take care of that when the restaurant opens.” She was right. I helped her with her stuff, and as soon as we were done, I looked up the restaurant website and left an email for them.
I had to take yesterday off to babysit my grand baby, but I was also taking care of this situation. The restaurant opened At 11am, I called shortly after that, ready for bear! I asked to speak to the manager, and he told me that he had just been reading my email and he will be investigating the situation, the Director of Operations is involved and also investigating and he will call me back approx. 3pm. The manager told me that protocol had not been followed, asked me of I had signed anything, said i was valid in the feelings that they will be speaking with the “team member in a little Bit” and will keep in touch.
I sent the manager a copy of the receipt I received along with a long email. Part of what I asked was, WHY would she do this when it wasn’t what we agreed to, why would she even THINK if my bill was $352.28, that I would give her a $258 and change TIP?
I can’t say for sure, but I think my email got to him because I spoke to him at 12:42, he said he wants to make it right, he’s going to credit my card for $200 (it was actually $201.97) and is offering me a courtesy card via email for me to use. He was very apologetic. I asked if they had cameras they could check to see that there was cash involved and exchanged. He said that is why the Director of Operations was involved to investigate all that.
If I could have, I would have had her arrested for Petty theft, “PC 488, a criminal act to steal $950 or less” but the Sheriff’s Dept. that I called for that area, stated I could sue her in small claims court, there was nothing they could do about it.
ALL in ALL, I was glad BJ’s Management were on it. This was a first for me, it caused me MUCH stress, but I’m glad it was handled expeditiously and professionally.
WHEW….how was YOUR Monday? LOL
~This Is My World~ 